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FAQ Page2019-03-20T12:44:12+00:00
What is the technical architecture for Floe?2019-07-16T16:38:10+00:00

The Floe back-end component installs on an ABAP stack (SAP NetWeaver or S/4HANA).

Floe Email Builder is a SAPUI5 app that can be deployed like any other Fiori app

Right now we use SAP output forms. Can we replace them with Floe emails?2019-03-22T17:36:32+00:00

Yes this is possible. Floe can be used to replace Adobe forms / SMARTFORMs / SAPscripts. The steps are:

  1. Create an  email template in Floe. Again, this will need to be made up of several sections in order to handle the repeating rows.
  2. Change (or clone) the SAP output program so that it calls the Floe API, passing in the document data.
  3. Change the SAP output configuration (probably create a new output type) to point to the new SAP output program.
  4. Add a data user-exit to handle any calculations and data formatting that are normally handled in the output template: For example to convert dates to long dates, format quantities, add currency symbols and calculate anything that is required in the e-mail output but was not in the document data. [Instead of using the user-exit, this logic could be added to the output program instead.]

Examples are provided on the support site.

Can I populate email content from a SAP internal table?2019-03-25T09:00:18+00:00

Yes this is possible with Floe. The steps are to:

  1. Create an email template in Floe. You will either define a table or a ‘repeating section’ with the fields from the table. Give each field a name in the template. (Use a unique name – the SAP field name is normally fine.)
  2. Pass the internal table into the Floe API function – this will construct the e-mail from the template, adding the repeating rows from the table.

There is an on-line configuration and development guide with examples on the support site.

We have an interfaced emailing product, why would we want or need Floe?2019-02-08T17:20:06+00:00

For three great reasons:

  1. Floe is really low cost and has a flat rate charge. If you can move some of your workload to Floe and reduce a pay per email service charge by more than the Floe subscription you have a business case.
  2. Floe is integrated into SAP, not interfaced. This means any data in SAP is available to Floe not just the packet of data required for the email itself.
  3. Floe emails can be much more dynamic that those sent from interfaced products, closely tailored to an individual and thus more effective.
What are the subscription terms and conditions?2019-02-08T17:18:07+00:00

The subscription terms and conditions are published here.

What is the validity period of the trial/evaluation licence?2019-07-16T15:44:34+00:00

Two types of trial licence are available – on-site or on cloud.

The validity period of the on-site evaluation is 60 days from the date of the licence key request. The evaluation licence cannot be renewed.

The cloud trial is a 7-day trial during which Arch will provide intensive support via daily calls.

Does Floe work with third-party email builders like MailChimp?2019-02-08T17:15:13+00:00

Email templates can be designed in third party products and then imported into Floe.

Floe uses SAP Connect (BCS) for the email submission, so any supported SMTP email server can be used.

How does Floe work with SAP Workflow?2019-07-16T16:21:35+00:00

The Arch Floe API can be called from SAP Workflow using either an attribute or a method to pass data from the workflow container to Floe.

The detailed set-up is described here.

How does Floe work with Arch Aquiller?2019-02-08T17:10:15+00:00

Floe can be triggered from a custom Posting Adapters in order to format the outbound e-mail using Floe instead of Arch Aquiller.

Example code is provided on the support site.

How does Floe work with Arch Stelo?2019-02-08T17:07:31+00:00

Floe is fully integrated with Arch Stelo.  This includes:

  • Process notification emails
  • Reminder emails
  • Administrator emails

Additional complex emails can be triggered from Posting Functions.

All Stelo app data is automatically available to be included in the emails.

How does Floe work with Arch Varo?2019-02-08T17:06:19+00:00

Floe is fully integrated with Arch Varo.  This includes:

  • Process notification emails
  • Reminder emails
  • Administrator emails
  • Off-line (PDF) forms

Additional complex emails can be triggered from Posting Functions.

All form data is automatically available to be included in the emails.

Can Floe generate emails with links to other SAP resources?2019-02-08T17:01:14+00:00

The email generated by  Floe can link to on-line content such as SAP Portal pages, Fiori apps or external resources; incorporating corporate images and branding.

Can Floe e-mails contain images and barcodes?2019-07-16T16:23:49+00:00

Floe supports emails with embedded images and images on the web. Barcodes can be supported in both scenarios.

Floe can work with a barcode generator utility in various ways:

  1. Dynamically construct hyperlink for client-size barcode rendering
  2. Trigger server-side generation and add link to published file
  3. Trigger server-side generation and embed the image in the email.

Sample code is available on the Floe support site

Can Floe handle repeating sections and tables?2019-02-08T16:54:35+00:00

Floe emails can include repeating sections or rows to include table-based information, and even repeating nested sections in order to support document output such as sales order item schedule lines.

How is Floe triggered?2019-07-16T16:25:07+00:00

The  Floe engine can be invoked with a simple API (function module) call.

This is added by developers into output (print) programs, SAP Workflows, reports and other utilities. Examples of how this is done are provided on the support site.

Additional business logic can be added through generated ABAP user-exits for each email type if required.

How do I access the Floe installation and configuration guide?2019-07-16T16:30:00+00:00

The Floe installation and configuration guide is available through the Arch support site.

 

What training is required?2019-02-08T16:47:05+00:00

No training is required for Arch Floe. IT analysts, consultants and developers can follow the on-line configuration guide and videos easily.

In addition, Arch offers a half-day workshop for those customers who prefer formal training.

What output templates are provided?2019-02-08T16:40:17+00:00

Sample email templates are provided through the Arch support site.

These include templates for order confirmation, account statements and simple process notifications.

Is Floe a business-user tool?2019-07-16T16:32:36+00:00

The Floe back-end module is a configuration and development tool, designed for consultants and developers, not business users.

Floe Email Builder is a Fiori app, specifically designed for business users to edit email content.

This means that once emails have been set-up, business users can create and change the email content.

How does Floe impact performance?2019-02-08T16:27:24+00:00

Since Arch Floe is an ABAP-stack-only solution, and since there is no PDF attachment, then the rendering of the e-mail is much faster than the rendering of an equivalent PDF output form. The resulting e-mail size is much smaller without the attachment, and so the data packet is smaller and the data storage requirement is reduced.
There are no firewall issues and the e-mail is faster to arrive into the recipient’s e-mail client: It is faster on both the server and the client sides.

Is Floe available in the cloud?2019-02-08T16:24:57+00:00

Arch Floe is available to be installed on an on-premise SAP system, HANA Enterprise Cloud or a hosted SAP system (private cloud).

Does Floe need to be installed on my SAP Business Suite or S/4HANA system?2019-02-08T16:21:35+00:00

Arch Floe does not need to be installed on the SAP Business Suite or S/4HANA server. It can be installed on a separate SAP NetWeaver instance if desired.

What functionality is included?2019-02-08T16:19:00+00:00

Arch Floe is a SAP module that enables dynamic e-mail content to be configured using html blocks or templates. Available through the SAP Implementation Guide (IMG), E-mail types, E-mail templates and business rules are configured. The result is an easy SAP module that can be used with minimal training and traditional SAP skills of table configuration and simple ABAP.

Floe apps are also provided for business users to edit email content, preview and send emails, and manage mass communication to mail lists.

How is Floe installed on my SAP system?2019-02-08T16:15:04+00:00

Arch Floe is installed as an ABAP add-on using the standard SAP Add-on Installation Tool (transaction SAINT).

The Floe SAPUI5 apps are installed separately, and can be deployed on premise to to the SAP Cloud.

What are the system pre-requisites for Floe?2019-02-08T16:13:12+00:00

Floe requires a SAP Netweaver 7.0 application server (or above), with the ABAP and BASIS components installed. (SAP_ABA 700, SAP_BASIS 700).

The SAP system must be connected to an SMTP server for outbound e-mail traffic.